FAQ

WE ANSWER YOUR QUESTIONS

Common questions about our service

Everything you need to know about logistics, quality standards, and how Pasticcino integrates into the daily operations of your hotel, restaurant, or cafe.

How are orders placed and how far in advance should they be taken?

To guarantee the freshness of our signature pastries, orders are managed through our exclusive customer platform or via WhatsApp with a minimum of 24 to 48 hours’ notice , depending on the complexity and volume of the product requested.

Yes, we set a minimum order to optimize our logistics routes and ensure that each delivery is profitable for your business. This amount varies depending on the location of your establishment (hotel, restaurant, or café) and the agreed-upon delivery frequency.

Most of our products are designed to be “ready to go.” This means they only require basic plating or display, eliminating the need for specialized pastry staff in your kitchen.

Do they have technical data sheets and allergen control?

Absolutely. We provide all our customers with complete technical data sheets for each product, detailing ingredients, nutritional values, and allergens, thus facilitating compliance with food safety regulations in their establishment.

We have the capacity to handle peak demand and high-volume events. In these cases, we recommend 72 hours ‘ advance notice to ensure full supply and coordinate any additional deliveries your hotel or restaurant may require.

Yes, we believe the best way to convince you is through taste. We organize private tasting sessions where we present our product range and advise you on which ones best suit your target audience and current menu.

Do you have any questions?

Contact us